Terms and conditions

At Shift we pride ourselves on a professional approach and deliver high quality training and achieve great results through student consultation and years of experience in driving, training and customer service.

In order to maintain a high level of service we have the following terms and conditions, when making a booking it is agreed that you have read the below points and agree with the terms:

Payments

  • Full payment for Package Deals or a Deposit is required to secure your booking (lesson, test or both) prior to the first session, payments can be made via credit card or EFT. If you have not paid your Deposit by the due date then your lesson / test will be rescheduled.
  • All deals / packages do not include any TMR fees. The Heavy Vehicle Theory Test cost ($27.75) and the Practical Driving Test Booking Fee is ($64.95) - Shift can pay the Practical Driving Test Booking Fee on your behalf for $80.00. (admin charge included)
  • Payment plans are available please call for details.

Student Responsibilities

  • It is the sole responsibility of the student to ensure that if you require a medical certificate or glasses for driving that you bring these with and that they are current.
  • The medical certificate must state the class of licence (MR, HR,HC,MC) that you are applying for. A condition of your licence states that these must be carried with you at all times when driving. If you do not have these you will forfeit your lessons / test and any moneys paid.
  • It is the sole responsibility of the student to ensure that you are eligible to undertake training and that your licence is not cancelled or suspended -If you are not eligible for whatever reason you will forfeit your lessons / test and any moneys paid.
  • Any and all infringements will be the sole responsibility of the student if you are driving the vehicle.
  • You must be fit for driving and/or lessons.

Packages

  • Extra lesson/s may be required at a cost in addition to the Deals offered.
  • Trainer / Truck may change from time to time if circumstances require it.

Saturday Bookings

  • Full payment must be received at time of booking
  • There are no cancellations, refunds or reschedules allowed for a Saturday booking
  • If you unable to complete your training for any reason you will not be given a refund
  • Trainer / Truck may change from time to time if circumstances require it

Refunds

  • Shift requires 24 hours notice to cancel a lesson or 48 hours notice to cancel a test otherwise the full fee will be payable.
  • Any refunds will incur a $50 administration charge - no exceptions.
  • If you have paid with, HUMM, ZIP MONEY or any other third party payment provider any merchant fee's incurred by Shift will be deducted from your refund.
  • All training must be completed within 12 months of paying your package or you will forfeit any fees you may have paid - no exceptions, no refunds, no balance of lessons etc
  • NO refunds given should TMR incorrectly accept a driving test booking made by Shift Training or yourself and then refuse to allow you to take the test. Please ensure that you meet tenure by following TMR rules and requirements.
  • There are NO REFUNDS for any ONLINE COURSE, please ensure prior to enrolment that you intend to complete the course.

Cancellations / No Shows

  • All other terms and conditions apply
  • If you are sick, injured or otherwise and not able to attend your booking on the day you will be charged the full lesson or package price.

Insurance

  • Some companies charge insurance as an extra - at Shift we don't, so Insurance is included in all your training!

TMR Practical Driving Tests

  • You (the student) give permission for Shift to use your CRN to secure a Practical Driving Test with TMR.
  • You (the student) agree that any Practical Driving Test bookings made by Shift Training on your behalf in your name using your CRN may be swapped, changed or cancelled without your knowledge - this is to enable us to provide you with a driving test at the earliest possible date.
  • TMR require you to wear a face mask for the practical driving test.
  • There is no guarantee of a successful assessment result - although we have a kick ass pass rate of 98% first time!!

International Students

  • When booking a driving test on your behalf, Shift Training will endeavour to ensure that you meet eligibility requirements through TMR. As we are booking a test on your behalf, we cannot guarantee that TMR will accept your test booking as booked by us if you do not meet tenure. Please ensure that confirm with TMR prior to contact Shift that you are eligible for the class of licence upgrade. Shift Training accepts NO RESPONSIBILITY should TMR decline your booking for any reason. No refunds will be given should TMR decline your booking as a result of you not meeting tenure or licence upgrade requirements. 

Multi Combination

  • You are not paying for a licence!
  • You must be deemed competent by your trainer / assessor to receive the statement of attainment for the MC TLIC4006 - if you do not meet the standard required you will not be competent and will be required to book and pay for additional lessons at the current rate of $200 per hour if you wish to continue with your training and assessment.
  • There is a minimum charge of $800 for four (4) hours reassessment
  • If you have an open class licence with no conditions (road ranger)  you will need to demonstrate competency in a road ranger prior to completing your MC licence. (This does not apply to students who have an Auto or B condition on their licence who choose to be assessed in and Automatic)
  • Refunds - Upon enrolment and paying your deposit you will be given access to our resources for your at home study. Please note that once you receive these resources you will not be entitled to a refund for whatever reason.

TMR Inspections

  • Should you be delayed by TMR for a roadside inspection, the Police or for any other reason, hours lost will be forfeited as this is out of Shift Training's control and a part of daily situations that may occur when driving a heavy vehicle. We apologies in advance for any inconvenience.

Online Knowledge Tests

  • If information on the online tests is found to be incorrect or incomplete a user is encouraged to contact Shift Training P/L at [email protected] to discuss
  • Shift Training P/L limited has done its best to ensure the accuracy of information contained within the online tests and as such will not be help liable for any errors or omissions contained within. The use of the free on line tests by the user is at the sole discretion of the user.
  • Shift Training will not be liable for any loss of business and may not be held responsible or made liable for any loss or damage suffered by the user.

Code of Ethics

  • Click here to see Shift's commitment and our code of ethics.

Student Handbook

At Shift we make getting your licence as easy as 1,2,3..